Welcome to Cottonlock!

By accessing and using our website, you agree to the following terms and conditions. We recommend reading this information carefully before making any purchases on our website.

1. Delivery Times

At Menstrual Point, we strive to ensure that our products arrive on time and in the best possible condition. The estimated delivery time is approximately one week from order confirmation, depending on your location and product availability.

Please note that delivery times are approximate and may vary due to external factors such as transportation or logistics availability. We are committed to notifying you of any significant delivery delays.

Mainland Spain:

All deliveries are free of shipping charges. We aim to provide the best possible service and ensure that delivery times are met.

• Deliveries are not made on Saturdays or Sundays.

• When an order is placed during a promotion (free shipping, discounts, Black Friday, sales, etc.).

Balearic Islands:

Shipping costs start at €11.57.

Canary Islands:

Shipping costs start at €17.10.

• We cannot be held responsible for delivery delays, as under the current regulations, all shipments are subject to customs clearance.

2. Delivery Address

Your order will be delivered to the address you provided during the checkout process on our website.

If 15 days have passed since your order became available for delivery and it has not been delivered for reasons beyond our control, the courier service will return the package to us.

If you wish to have the package shipped again, you will be required to pay the shipping costs once more. If you prefer to request a refund instead of paying for reshipping, the corresponding amount will be refunded to you.

If there is an error in your delivery address or you have any questions, please contact us at info@cottonlock.com.

3. Returns Policy

Due to the personal hygiene nature of our products, we do not accept returns. This policy is intended to protect the safety and well-being of our customers by preventing any risks associated with the handling or reuse of hygiene products.

4. Warranty Against Manufacturing Defects

We stand behind the quality of our products. If, for any reason, you receive a defective item, we offer the possibility of a replacement.

To request a replacement, please follow these steps:

1. Send a clear photo of the defect to our customer service team within 7 days of receiving the product.

2. Once we receive the photo and confirm the defect, we will ask you to return the product.

3. After receiving and inspecting the item, we will send you a replacement product at no additional cost.

Please note that replacements are only available for products with manufacturing defects and do not cover damage caused by improper use or normal wear and tear.

5. Contact

If you have any questions or concerns about your order, our returns policy, need advice, or have any other enquiries related to our products, please do not hesitate to contact us.

Our customer service hours are Monday to Thursday, from 8:00 AM to 5:30 PM, and Friday, from 7:00 AM to 3:00 PM.

You can also check our Frequently Asked Questions (FAQ) or contact us at info@cottonlock.com.